Shipping FAQ

1. Do you ship internationally?
• Yes, we ship internationally, but not to all places. If in doubt, kindly send us an email at info@tymusiccenter.com to check with us
2. Which shipping service do you use for shipping?
• For Singapore purchases, we use Singpost registered. For overseas, we use Fedex International Economy
3. How long is the waiting time to receive my purchases?
• For local purchases, generally about 2-3 days. For overseas purchases, generally from a couple of days to a week plus. It depends on the location.

Returns, refund and exchanges Policy and Warranty

Refund policy

1. We will provide a full refund for the following cases:
• We have run out of stock for the purchased item.
• We cannot ship to your location or cannot accept the transaction

Exchange Policy

1. We do not have exchange policy. Goods sold are non-exchangeable

Warranty

1. We do not provide warranty, exchange or refund for products that are installed by a third-party service provider. We provide 30 days service warranty for installation done by our in-house authorised techs only.
2. For factory defects, we will offer a one-to-one exchange (not valid with scenario of Warranty point 1) if the item is brought to our showroom within 7 days of purchase with the receipt and in uninstalled condition with original packaging.
3. For electronic based items, we offer a 6 months Service Warranty (not valid with scenario of Warranty point 1), which includes FOC non-onsite servicing, parts and shipping costs not included.

Returns

1. We do not have returns or trial period policy.

TyMusicCenter Pte Ltd reserves the right to alter the conditions of the above polices at their discretion.

For further enquiries, kindly email info@tymusiccenter.com